Policy prepared by: Data Protection Officer
Approved by board / management on: 24th April 2019
Policy became operational on: 1st May 2019
Next review date: 1st April 2020
Welcm Limited (“the Company”) needs to gather and use certain information about individuals. These individuals can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.
This policy describes how this personal data must be collected, handled and stored to meet the Company’s data protection standards and to comply with the law.
This data protection policy ensures Welcm Limited:
The General Data Protection Regulation (GDPR) describes how organisations — including Welcm Limited— must collect, handle and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.
The General Data Protection Regulation (GDPR) is underpinned by eight important principles. These say that personal data must:
This policy applies to:
It applies to all data that the Company holds relating to identifiable individuals, even if that information technically falls outside of the General Data Protection Regulation (GDPR). This can include:
This policy helps to protect Welcm Limited from some very real data security risks, including:
Everyone who works for or with Welcm Limited has some responsibility for ensuring data is collected, stored and handled appropriately. Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles. However, these people have key areas of responsibility:
These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the Head of IT or Data Protection Officer.
When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it.
These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:
When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:
Personal data is of no value to Welcm Limited unless the Company can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:
The law requires Welcm Limited to take reasonable steps to ensure data is kept accurate and up to date. The more important it is that the personal data is accurate, the greater the effort Welcm Limited should put into ensuring its accuracy. It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.
All individuals who are the subject of personal data held by Welcm Limited are entitled to:
If an individual contacts the Company requesting this information, this is called a Subject Access Request. Subject access requests from individuals should be made by email, addressed to the Data Protection Officer at firstname.lastname@example.org. The Data Protection Officer can supply a standard request form, although individuals do not have to use this. Individuals will be charged £10 per subject access request. The Data Protection Officer will aim to provide the relevant data within 14 days. The Data Protection Officer will always verify the identity of anyone making a subject access request before handing over any information.
In certain circumstances, the General Data Protection Regulation (GDPR) allows personal data to be disclosed to law enforcement agencies without the consent of the data subject. Under these circumstances, Welcm Limited will disclose the requested data. However, the Data Protection Officer will ensure the request is legitimate, seeking assistance from the Board of Directors and from the Company’s legal advisers where necessary.
Welcm Limited aims to ensure that individuals are aware that their data is being processed, and that they understand:
To these ends, the company has a privacy statement, setting out how data relating to individuals is used by the Company. This is available on request. A version of this statement is also available on the Company’s website.
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and present timely, relevant information to them.
We may collect the following information:
Collecting this data helps us understand what you are looking for from the Company, enabling us to deliver improved products and services. Specifically, we may use data:
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation (GDPR).
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation (GDPR).
Our website may contain links to other websites. Please note that we have no control of websites outside the welcm.ly domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Last Updated: 1st May 2019
Welcm’s Premium and Custom plans are available as a monthly or yearly subscription. There is no minimum term for the Premium plan. Custom plans are subject to a minimum two year term unless otherwise agreed in writing. Payment will be charged to your iTunes Account (Welcm All-in-One) or credit card (Welcm) at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. There is no increase in price when renewing unless you have been notified in advance.
There are no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused. Any unused portion of the free trial period will be forfeited when the user purchases a subscription.
Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase. Any unused portion of the free trial period will be forfeited when the user purchases a subscription.
You are responsible for properly cancelling Your account. Subscriptions may be managed by the account owner and auto-renewal may be turned off by going to the user’s Account Settings after purchase. There are no other means of cancelling Your account. All of Your Content stored by the Company will be deleted from the Service within one (1) hour upon cancellation. This information cannot be recovered once Your account is cancelled. If You hold a paid subscription to Welcm and You cancel the Service, Your cancellation will take effect immediately and You will not be charged again.
Welcm Limited reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate Your account (any part thereof) or use of the Service and remove and discard any of Your content in the Service, for any reason, including, if Welcm Limited believes that You have violated these Terms. Welcm Limited will use diligent efforts to publish on the Site or notify You about any planned downtime of the Service, and will use all reasonable efforts to contact You directly via email to warn You prior to suspension or termination of Your account. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of Your use of Service, may be referred to appropriate law enforcement authorities. Welcm Limited shall not be liable to You or any third party for any modification, suspension or discontinuation of the Service.
All hardware enquiries and purchases made via the Website are wholly managed by Rosendahl Conceptkiosk Ltd (the “Hardware Provider”). Any enquiries to, purchases from or information supplied to the Hardware Provider are subject to their policies and terms. Welcm Limited has no control over, and assumes no responsibility for, the content, terms, privacy policies, or practices of the Hardware Provider. You further acknowledge and agree that Welcm Limited shall not be legally or morally responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on the Hardware Provider, its goods or services.
Our Service allows you to make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the appropriateness and accuracy of the Content and ensuring You have permission to use the Content.
“Welcm”, the Welcm logo and all associated names and designs are trademarks of Welcm Limited. You may make use of these trademarks without permission under certain circumstances. You must not make use of these trademarks if their use will confuse customers / visitors / users of any website / document / event etc. The use of the free tiers of Welcm or Welcm All-in-One beyond the free trial period (sign up date + 15 days) constitutes your written permission for Welcm Limited to display your corporate logo on our websites (https://welcm.ly and https://welcm.uk). This use is exclusively to educate visitors to our website. Logos will be displayed in greyscale but will be unaltered in every other way. Logos will not be linked to any website however we will happily add links within the logos at your request. If you have any questions regarding any points here please contact email@example.com
Our Service may contain links to third-party websites or services that are not owned or controlled by Welcm Limited. Welcm Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Welcm Limited shall not be legally or morally responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
THE SERVICE, INCLUDING THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW AND Welcm Limited EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT Welcm Limited DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE AND NO INFORMATION OR ADVICE OBTAINED BY YOU FROM Welcm Limited OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
You will indemnify and hold harmless Welcm Limited and its officers, directors, employees and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) Your access to or use of the Service or Content and (ii) Your violation of these Terms.
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL Welcm Limited BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA OR BUSINESS INTERRUPTION. IN ADDITION, Welcm Limited SHALL NOT BE LIABLE FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE MONTHLY SERVICE FEE PAID OR PAYABLE BY YOU FOR THE ONE MONTH PRECEDING THE TIME OF ANY CLAIM FOR MONETARY DAMAGES OR ONE HUNDRED (£100) GBP STERLING. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THESE TERMS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THESE TERMS.
Some locations do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to You. IN THESE LOCATIONS, Welcm Limited’s LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
Welcm Limited may assign or transfer these Terms, in whole or in part, without restriction.
You are responsible for complying with any applicable laws, rules, or regulations governing the export of the Service or any of its components.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. You hereby expressly agree to submit to the exclusive personal jurisdiction of the courts of England and Wales for the purpose of resolving any dispute relating to Your access to or use of the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.